The interdependence between information technology and business gets stronger and stronger as time passes. As both rapidly evolve, organizations need to keep practices up-to-date so they don’t get left behind. Modernization is a buzzword for many decision-makers who are tasked with keeping things up-to-date.
A modern approach towards tailoring SharePoint and Office 365 is essential if organizations want to reap the full benefits of Microsoft’s collaboration platforms. For some, is their approach towards customizing SharePoint and Office 365 limiting business goals, and do they need to modernize?
The modern business user
The modern business user must be considered when tailoring SharePoint and Office 365. SharePoint is evolving such that it becomes more business user-friendly with each release or update empowering all to create solutions. You may have come across a similar conversation to this one:
“Hi Microsoft SharePoint Experts,
I am dipping my toe into SharePoint Online, and trying to build out a new site for my department. Can anybody point me to where I can find a full list of out-of-the-box Web Parts and Apps, the definition / use case for each, and maybe an example. This would be a HUGE help to give me ideas about which to include on my sites.
Thank you in advance!!!
By empowering power users to customize SharePoint out-of-the-box and Office 365 with no-code apps where necessary, for example, basic forms and workflows, it will leave only the big customizing projects for IT development. Of course, users need to be trained, and their solutions need to be well-documented and monitored. This level of governance seems to deter many organizations away from allowing power users to extend SharePoint.
The Economist Intelligence Unit published a telling report in 2018 addressing communication barriers in the modern workplace. Out of 403 senior executives, managers and senior executives from various U.S companies, 44% say communication barriers are leading to a delay or failure to complete projects, 31% state low morale, 25% identify with missed performance goals while 18% even claim lost sales. Some worth hundreds of thousands of dollars.
We found through our own research that a breakdown in communication is a reoccurring issue for many who leverage SharePoint and Office 365 for business collaboration. With IT not knowing exactly how business users are customizing and what those applications contain, it often leads to IT having to lock down the environment. They keep the key safely tucked away, only to be used by a trusted few within their own department.
Consequently, this is how SharePoint is often customized. Business meets with development to discuss a solution to solve a business problem, but only a limited template is made available. Business needs are restricted by limitations put in place by IT to extend SharePoint and Office 365. It’s not a very modern approach to digital transformation and the modern workplace.
MVP Christian Buckley sums it up perfectly:
“Where Digital Transformation is about fundamentally changing how you do business by leveraging technology, the Modern Workplace is about establishing a culture of change and innovation that allows you to quickly assess and incorporate the latest, greatest technology, which often begins with digital transformation.”
So, we can see that many of the organizations in question who leverage SharePoint and Office 365 are digitally transforming business processes through IT, but they have not necessarily followed it through to help create a modern workplace by allowing the business user to utilize SharePoint as they see fit.
Also, the limitations are already set by allowing the platform to drive the business idea. But actually, it should be the other way around where the business need is first identified, and the platform should then be utilized to its full capability to meet those demands.
Bridging the gap between IT and Business
If there was a SharePoint and Office 365 eutopia, I believe, for many, it would be the following based on the feedback from the community: an always modern up-to-date environment that can be tailored as necessary to meet business needs. Security is in place, and governance enforced. Communication and documentation between departments and business users are consistent with all users compliant and in keeping with IT policies and standards. Any migration project is cost-effective and seamless. A harmonious environment for all.
While this might sound far-fetched, we have created solutions at Rencore to meet this goal. You can Modernize, keep a Secure SharePoint and Office 365 environment, and stay in control without limitation.
Click the button below to learn more about our Modernization solution.